Returns & Refunds

Returns Policy

Our Returns Policy does not affect your statutory rights.

Under the CRD, you have 14 calendar days to change your mind. This right to cancel is also known as the ‘cooling-off period’. Your right to cancel begins from the moment you receive the order. You have 14 days to inform you wish to cancel by writing to [email protected] and then a further 14 days to return the product. are under no legal obligation to offer a refund prior to receiving proof of items being returned or after the “cooling-off period” has expired.

Goods must be:

  • Returned in their original packaging
  • Returned unopened
  • Returned unused
  • Returned undamaged
  • Returned with original invoice/receipt
  • Returned within 14 days of notifying of intention to return
  • Without proof of postage, will not be under any legal obligation to offer a refund if the return package is lost or damaged in transit.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
  • You will have to bear the direct cost of returning the goods.
  • Please allow 7-10 business days for refunds to appear on your bank statement.

In the unlikely event that your product(s) arrives faulty or damaged, we will happily exchange or refund your item(s) within 28 days of receiving the returned item(s). All intents to return must be emailed to [email protected] within 48 hours of receiving the order. All orders returned without prior notification may result in a delay in refund/exchange. Proof of postage must be provided for any refund/exchange to be authorised. Please ensure item(s) are returned with the order number specified on the package and goods are packaged appropriately.

In the case of damaged goods all packaging, inner and outer, must be retained and photographs (and/or the packaging) must be forwarded to as soon as requested.

Email – [email protected]

Please note: If you feel there is an issue with the product formulation the product must be returned to so it can then be returned to the manufacturer for review.  Once review and decision has been made by the manufacturer a replacement product will be dispatched.

The customer has 48 hours from the time they receive their order to notify of any missing item(s). cannot accept any liability after this period. cannot accept responsibility for any goods damaged or lost for customers who authorise the driver to leave in a safe place.

In the case of a parcel being returned to due the courier failing to make contact with the customer, a re-delivery fee will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-dispatching, the original postage and packaging cost covered by will not be refunded.

In the unlikely event that your order has not been delivered, you can contact DPD directly through Manage my delivery email notification. If your query is not been dealt with promptly, please contact [email protected] and we will escalate the issue for you.

SkinShop cannot accept responsibility for any product reaction. It is recommended an area of the skin is test patched prior to full use of a product purchased.

For further assistance on any reactions experienced please e-mail [email protected] or contact 0449333699. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

Yes. If you qualify for any of our free product(s)/sample(s) as part of a promotional offer and have received these as part of your order then they must be included in your return. If you fail to return these free product(s), a full refund will not be authorised.

SkinShop Ltd
Unit 20 Zone C
Mullingar Business Park
Co. Westmeath
N91 YF40

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