Privacy Policy

Privacy Policy

Introduction

This Privacy policy applies to our website, application, products or services that link to this policy or do not have a separate privacy policy (collectively our “services”).

We are committed to protecting your privacy, and at the same time we endeavor to use any data we collect from you to provide the best possible service.

The purpose of this Privacy Policy is to give you a better understanding of:

  • What information we collect;
  • How we use that Information;
  • How this information is shared;
  • Your rights; and
  • Other useful privacy and security related matters.

This Policy should be read in conjunction with the general Terms and Conditions of this website.

You must be over 16 to register for a personal account, subscribe to SkinShop marketing emails and/or place an order with SkinShop. The Site is not intended for children and we do not knowingly collect data relating to children.

Who is the controller of your personal data?

SkinShop Online Skin Products Ltd, trading as SkinShop is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

SkinShop Online Skin Products Ltd is registered in the Republic of Ireland under company number 617684 with its registered office at 1 Millmount Terrace, Mullingar, Co. Westmeath, Ireland.

Where do we store your data?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable law

Information we collect

By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:

Information you provide us:

We collect information about you during the account registration or order process for any of our Services. This information may include, but is not limited to your name, postal address, e-mail address, phone number, credit/debit card details and any other details as might be requested from you for the purpose of registration and/or continued use of our Services.

We may also collect information from you if you request information or customer support.

Additional Information collected:

We may also collect the following information:

  • Name, contact information and message if you contact us or participate in a survey, contest or promotion
  • Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
  • Pages visited and content viewed, links and buttons clicked, URLs visited before and after you use our Service. For more information about cookies and how to manage them please see our Cookie Policy
  • Transaction information including details about payments to and from you and other details of products and services you have purchased from us
  • Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences
  • Contact History means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise
  • Your response to marketing campaigns from us or through our third parties i.e. open/click on such emails;
  • Social Information means information collected if you choose to link your social media accounts with us.

How we collect information about you

You may give us your information by filling in forms on the Site or any Application or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

  • register for an account with us (whether online or in-store);
  • place an order;
  • submit a skin consultation form;
  • sign up to our newsletters;
  • request marketing to be sent to you;
  • contact our Customer Care Team;
  • enter a competition, promotion or survey; or
  • give us some feedback.

As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further information.

We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.

How do we use this information?

We process personal information for the following Services and purposes:

Account set up, Account management and order processing.

We use personal information such as your name, email address, phone number, card details, and information about your device to:

To set up and administer your account

To deliver your purchases

To provide customer care and technical support

To process returns

For security and to verify your identity

To take payment and process refunds

Fraud protection

To send you messages by email, SMS or otherwise such as order updates

To provide you with marketing (where we have the right to do so – see marketing section below)

To communicate with you

Diagnostics, research and development

We use personal information for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products and services. To carry out testing and analysis. This processing is necessary for the purpose of our legitimate interests.

Marketing and events

Subject to any preferences you have expressed (where applicable), we use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise.

You will receive marketing messages from us if you have purchased goods or services from us and you have not opted out of receiving that marketing.

We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you.

We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.

If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future.

You can also manage your information and update your marketing preferences through the “My Account” section when you login to your account.

Once you do this, we will update your account to ensure that you don’t receive further marketing messages. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed.

Please remember that even if you opt out of receiving marketing emails, we may still send you important Service messages such as order updates.

Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services.

We may also use personal information to enforce our terms and conditions.

Sharing your information

 

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us),

Retention

We retain personal information for as long as we reasonably require it for legal or business purposes. For the unregulated jurisdictions in which operate, and subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a longer period, your information will not be kept for longer than 7 years post account closure. We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in Ireland The Data Protection Office

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

  • If we make significant changes, we will make that clear on the SkinShop website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use SkinShop.

Cookies

  • We use cookies on our website.

What about cookies?

  • We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
  • (1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
  • (2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  • (3) Customer preference cookies – when you are browsing or shopping on ASOS, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
  • (4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
  • By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected.

“Contact us”

If you visit the “Get in Touch” section of our site and fill in the information we will use your information to deal with your queries and in order to respond to you. We may store the information you provide for future reference in order to assess how well we provide our service to you and others on an on-going basis.
If you write to, call or email us, we will use your details to respond to you and will keep a record of your correspondence with us.

For any requests relating to your personal information or any of your rights referenced above please feel free to contact us by email [email protected] or by post:

SkinShop Online Skin Care Products Ltd, 32A Austin Friar’s Street, Mullingar, Co. Westmeath.

This Privacy policy applies to our website, application, products or services that link to this policy or do not have a separate privacy policy (collectively our “services”).

We are committed to protecting your privacy, and at the same time we endeavor to use any data we collect from you to provide the best possible service.

The purpose of this Privacy Policy is to give you a better understanding of:

  • What information we collect;
  • How we use that Information;
  • How this information is shared;
  • Your rights; and
  • Other useful privacy and security related matters.

This Policy should be read in conjunction with the general Terms and Conditions of this website.

You must be over 16 to register for a personal account, subscribe to SkinShop marketing emails and/or place an order with SkinShop. The Site is not intended for children and we do not knowingly collect data relating to children.

SkinShop Online Skin Products Ltd, trading as SkinShop is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

SkinShop Online Skin Products Ltd is registered in the Republic of Ireland under company number 617684 with its registered office at 1 Millmount Terrace, Mullingar, Co. Westmeath, Ireland.

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable law

By ‘information,’ we mean personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be grouped together in the following categories:

We collect information about you during the account registration or order process for any of our Services. This information may include, but is not limited to your name, postal address, e-mail address, phone number, credit/debit card details and any other details as might be requested from you for the purpose of registration and/or continued use of our Services.

We may also collect information from you if you request information or customer support.

We may also collect the following information:

  • Name, contact information and message if you contact us or participate in a survey, contest or promotion
  • Technical Information includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access the Site or any Application
  • Pages visited and content viewed, links and buttons clicked, URLs visited before and after you use our Service. For more information about cookies and how to manage them please see our Cookie Policy
  • Transaction information including details about payments to and from you and other details of products and services you have purchased from us
  • Marketing and Communications Information includes your preferences in receiving marketing from us and our third parties and your communication preferences
  • Contact History means keeping a record of what you have said to us, for example, over the phone, by live chat, through a web form, by email, on social media or otherwise
  • Your response to marketing campaigns from us or through our third parties i.e. open/click on such emails;
  • Social Information means information collected if you choose to link your social media accounts with us.

You may give us your information by filling in forms on the Site or any Application or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you:

  • register for an account with us (whether online or in-store);
  • place an order;
  • submit a skin consultation form;
  • sign up to our newsletters;
  • request marketing to be sent to you;
  • contact our Customer Care Team;
  • enter a competition, promotion or survey; or
  • give us some feedback.

As you interact with the Site or any Application we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this information by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further information.

We may also receive information about you from various third parties such as: analytics providers, advertising networks, search information providers and payment service providers.

We process personal information for the following Services and purposes:

We use personal information such as your name, email address, phone number, card details, and information about your device to:

To set up and administer your account

To deliver your purchases

To provide customer care and technical support

To process returns

For security and to verify your identity

To take payment and process refunds

Fraud protection

To send you messages by email, SMS or otherwise such as order updates

To provide you with marketing (where we have the right to do so – see marketing section below)

To communicate with you

We use personal information for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products and services. To carry out testing and analysis. This processing is necessary for the purpose of our legitimate interests.

Subject to any preferences you have expressed (where applicable), we use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise.

You will receive marketing messages from us if you have purchased goods or services from us and you have not opted out of receiving that marketing.

We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you.

We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.

If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future.

You can also manage your information and update your marketing preferences through the “My Account” section when you login to your account.

Once you do this, we will update your account to ensure that you don’t receive further marketing messages. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed.

Please remember that even if you opt out of receiving marketing emails, we may still send you important Service messages such as order updates.

Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services.

We may also use personal information to enforce our terms and conditions.

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us),

We retain personal information for as long as we reasonably require it for legal or business purposes. For the unregulated jurisdictions in which operate, and subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a longer period, your information will not be kept for longer than 7 years post account closure. We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in Ireland The Data Protection Office

We may change this page from time to time, to reflect how we are processing your data.

  • If we make significant changes, we will make that clear on the SkinShop website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use SkinShop.
  • We use cookies on our website.
  • We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
  • (1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
  • (2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  • (3) Customer preference cookies – when you are browsing or shopping on ASOS, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
  • (4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
  • By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected.

If you visit the “Get in Touch” section of our site and fill in the information we will use your information to deal with your queries and in order to respond to you. We may store the information you provide for future reference in order to assess how well we provide our service to you and others on an on-going basis.
If you write to, call or email us, we will use your details to respond to you and will keep a record of your correspondence with us.

For any requests relating to your personal information or any of your rights referenced above please feel free to contact us by email [email protected] or by post:

SkinShop Online Skin Care Products Ltd, 32A Austin Friar’s Street, Mullingar, Co. Westmeath.

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