Delivery of your products will be free of charge to Ireland when you spend €50 or more. Otherwise delivery costs will be €5.00 ( €4.06 ex. VAT) to Ireland. All delivery charges are subject to change and delivery is subject to credit card authorisation, and stock availability. Delivery can take up to 5 working days during busy periods. Delivery times are based on orders placed between Monday – Friday. If your product is out of stock you will be notified by email and estimated delivery will be advised.
We understand discretion is very important to all our customers. All orders are despatched in sachels with no company logos.
Unfortunately we do not ship outside the Republic of Ireland.
Tracking your Order
All goods are shipped using DPD Couriers. For your peace of mind, all parcels are sent on a fully tracked service. To enable our designated couriers to successfully deliver your parcel a signature on delivery is required. DPD will send an email notification with your tracking information which you can manage online. If you are not available to sign for your goods you can change your delivery time and date on ‘Manage your delivery’. This can be done via the email notification you receive from DPD. You can also send your parcel to one of DPD’s 600 Pick-Up shops for personal collection per the shop opening hours.
Skin Shop cannot accept responsibility for damaged or lost parcels that are not signed for.
All orders are dispatched Monday-Friday with the exception of Bank Holidays. During the Christmas holiday period DPD couriers operate limited days.
Returning Unwanted Goods
In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery, so long as they are returned in an unused, new condition with the original packaging & accompanied with the original invoice. Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs back to us. Please note we do not offer refunds on sale items.
Returning Faulty Goods
In the unlikely event that your product is faulty upon arrival, we will happily exchange or refund your item within 28 days of receiving the returned item. Please email us at [email protected] or contact us at 0449333699 to notify us of your intent to return within 48 hours of receipt. Your email should contain all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. (ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED). Once faulty goods have been returned to us your refund can be processed.
- Goods must be in their original packaging with any seals in tact and in a saleable condition. Please enclose the original receipt with the parcel.
- Goods must be returned within 14 days of receipt for exchange or refund.
- Once SkinShop are notified of faulty goods a stamped addressed envelope will be sent to your delivery address.
- Place damaged goods in stamped addressed envelope and return to the below address which should be on the envelope.
When making a return please send the item back to:
32A Austin Friar’s Street
As part of our service at SkinShop we send a free complimentary sample with every order. On the occasion that your chosen sample is out of stock we will send you an alternative closest to the sample you chose at checkout.