Delivery Information

Delivery Policy Edit

Delivery

Delivery of your products will be free of charge to Ireland when you spend €50 or more. Otherwise delivery costs will be €5.00 ( €4.06 ex. VAT) to Ireland. All delivery charges are subject to change and delivery is subject to credit card authorisation, and stock availability.  We aim to deliver your order within 1-2 working days.  However this cannot be guaranteed so we ask that you allow up to 5 working days.  Delivery times are based on orders placed between Monday – Friday (excluding bank holidays). Stock levels may vary from the time you place your order to the time it is processed.  If you order cannot be delivered within 5 working days you will be notified by email.

*Important Notice: For your convenience DPD offer their Parcel Wizard service which allows you choose your delivery time (1 hour window given).  You also have the option to have your parcel re-directed to one of DPD’s drop off points within your delivery area or re-schedule the delivery date.  This can be amended only when you receive your delivery notification from DPD.  If you are not at home at the requested time of your delivery the driver may not make contact with you and your parcel will be returned to the depot.

Order Packaging

We understand discretion is very important to all our customers. All orders are despatched mainly in DPD sachels   However, for some of our larger orders  we do ship boxes which may display our SkinShop logo only.

International Shipping
Unfortunately we do not ship outside the Republic of Ireland.

Amending delivery details

Unfortunately, the delivery details cannot be amended by SkinShop once you receive your order receipt. However you can make changes to your delivery time and date once you receive your delivery notification from DPD.  Please refer to information on Parcel Wizard.

Tracking your Order
All goods are shipped using DPD Couriers. For your peace of mind, all parcels are sent on a fully tracked service. To enable our designated couriers to successfully deliver your parcel a signature on delivery is required. DPD will send an email notification with your tracking information which you can manage online. If you are not available to sign for your goods you can change your delivery details from your email notification received from DPD.  You will receive this notification once your parcel has been scanned at the courier depot.  If you request an order to be sent to another address which falls under another depot location a further delivery charge will be incurred.  If you will not be at home we would advise you to re-direct your parcel to one of DPD’s 600 Pick-Up shops for personal collection per the shop opening hours. Find your nearest pickup point here https://dpd.ie/Pickup

Parcel Wizard

DPD Parcel Wizard is a service brought to you by DPD Ireland. DPD is Ireland’s largest dedicated parcel carrier. We’ve been in operation in Ireland since 1986. With  38 collection and delivery depots located throughout Ireland, North and South, and our central sortation hub based in Athlone, Co. Westmeath, we’re never far from your door! With over 400 vehicles travelling the length and breadth of the country, DPD’s vans are a regular sight, dropping off your on-line shopping.

DPD Ireland will carry over 11 million parcels this year. The DPD Parcel Wizard service is aimed at ensuring that your on-line shopping gets to you as efficiently and conveniently as possible. With DPD Parcel Wizard, we put the control back in your hands. If your parcel is being delivered by DPD and you’re a Parcel Wizard Club Member, we’ll text you to tell you when your order is due to arrive and we’ll allow you to change the delivery date and location to suit you.  And it’s Free!

Sign up today at www.dpdparcelwizard.ie. Parcel Wizard from DPD – we go out of our way to deliver.

SkinShop cannot accept responsibility for damaged or lost parcels that are not signed for.

Holidays
All orders are dispatched Monday-Friday with the exception of Bank Holidays. During the Christmas holiday period DPD couriers operate limited days.

Returning Unwanted Goods
In accordance with the Distance Selling legislation, we will accept goods returned within 14 days from date of delivery, so long as they are returned in an unused, new condition with the original packaging & accompanied with the original invoice.  SkinShop must be notified of intention to return. Please note, it is the customer’s responsibility to ensure the goods are returned safely to us and the customer must pay postage costs back to us. We do not offer refunds on sale items.

Returning Faulty Goods
In the unlikely event that your product is faulty upon arrival, we will happily exchange or refund your item within 28 days of receiving the returned item. Please email us at [email protected] or contact us at 0449333699 to notify us of your intent to return within 48 hours of receipt. Your email should contain photos of damaged good and all references that are on your receipt together will a full explanation of your reason for returning the goods. You should also advise us whether you’d like an alternative product/replacement or a refund. (ANY RETURNS RECEIVED WITHOUT PRIOR NOTICE MAY BE DELAYED IN BEING PROCESSED). Once we are satisfied withe the information received a pickup can be arranged by our courier at a date and time specified by you.

  • Goods returned in their original packaging
  • Please specify order number on returns package
  • Please ensure goods are packaged appropriately to avoid damage.
  • Once SkinShop are notified of faulty goods arrangements will be made to return faulty items

Return Address (please quote order number on all returns)
SkinShop Ltd
Unit 20 Zone C
Mullingar Business Park
Mullingar
Co. Westmeath
Ireland
N91 YF40

Undelivered Goods

In the case of a parcel being returned to SkinShop due the courier failing to make contact with the customer, a re-delivery fee will be charged to re-send the parcel. If the customer chooses to cancel the order in this instance instead of re-dispatching, the original postage and packaging cost covered by Skin Shop will not be refunded.

In the unlikely event that your order has not been delivered you can contact DPD directly through “Manage my delivery” on the email notification that you received when your parcel was dispatched.  If your query is not been dealt with promptly please contact [email protected] and we will esculate the issue for you.

Complimentary Sample
As part of our service at SkinShop we send free complimentary samples (maximum 2) with every order. However it is important that you add the samples to your shopping cart prior to payment otherwise they will not be sent. Samples will not be sent out separately if not specified on original order. On the occasion that your chosen sample is out of stock alternative samples will be sent.  To avoid disappointment we will do out best to send alternative sample similar to what you originally requested but this cannot be guaranteed.  All sample products offered in the free gift boxes cannot be exchanged for an alternative samples.

Black Friday Sale

We at SkinShop value your custom.  During our  sale please allow 5-7 working days for delivery.

Please note the following:

· Email requests cannot be accepted to amend orders
· Discount codes cannot be used during sale.
· Our phone lines will be closed during sale. Email [email protected] 
· Please allow 48 hours response time to answer your enquiry.
· Once your order arrives at the DPD warehouse you will receive your tracking     number.

Thank you for your patience x

 

At present, skinshop.ie delivery is only available within the Republic of Ireland.

We are looking at expanding our delivery services, keep up to date with this by signing up to our newsletter.

 

 

For the most accurate delivery, please enter your Eircode at checkout.

It will be business as usual at skinshop.ie

Due to extra safety measures being taken for COVID-19 delivery times may vary.

We thank you for your continued support.

Courier –

DPD Tracked

Cost –

Orders over €50 – FREE

Orders under €50 – €5

Timeframe –

Delivered within 1-2 working days

Important Notice

DPD offer their Parcel Wizard service which notifies you of your delivery details.  This service allows you to change your delivery time/date if you will not be at home at the specified delivery slot.  There are DPD drop off points throughout the country so you can opt to have your order delivered to one within your area if you will not be at home. However, this needs to be done as soon as you receive your delivery notification. Skinshop.ie recommend that you have your order delivered to a location where there will be someone present to acknowledge delivery (signature not required due to Covid19) otherwise delays may occur and your package will be brought back to the depot. DPD may deliver to a neighbour if you are not home, you will be notified of this.

For DPD’s Covid 19 Mitigation Measures please click here – https://dpd.ie/DPD-Ireland-Corona-Virus-Updates

During the holiday periods and Bank Holidays, DPD couriers operate a limited service.

For the full list of DPD holidays click on link – https://dpd.ie/About-DPD/The-Company/Key-Closure-Dates/Republic-of-Ireland-Closure-Dates

All goods are shipped using DPD Couriers. All parcels are sent on a fully tracked service. DPD will send an email notification with your tracking information which you can manage online. You will receive notification of delivery time (1 hour window) If you will you will not be at home you can change your delivery details on Manage your delivery. If you are not at home at the requested time of your delivery and you have not notified DPD through your Manage my Delivery service, the driver can leave your parcel with a neighbour (you will be notified of this). If you make any pre-arrangements with the driver to leave your package in a safe place skinshop.ie cannot accept responsibility for loss or damage, no exceptions will be made in this circumstance. Deliveries cannot be re-directed to another address that fall within a different delivery location. We would advise you to re-direct your parcel to one of DPD’s 600 Pick-Up points which is free and available for collection during shop opening hours.

Find your nearest pickup point at https://dpd.ie/Pickup

  • All delivery charges are subject to change and delivery is subject to credit card authorisation and stock availability.
  • We cannot accept any responsibility for late deliveries due to circumstances outside of our control, we will do our best to inform you of any unexpected delays.
  • Please allow up to 5 working days during sale periods.
  • Delivery times are based on orders placed on business days. Orders placed on Saturday or Sunday will be processed the following week.
  • Stock levels may vary from the time you place your order to the time it is processed.
  • If the item is out of stock by the time your order is processed, you will receive an email with the option of a refund, replacement product or to wait for your product to be restocked.
  • All orders are dispatched in plain brown boxes for discretion. Some of our larger orders may be shipped in boxes which may display our logo.
  • Skinshop.ie cannot amend your delivery details once your order confirmation is received. Changes can be made through DPD once you receive your confirmation from them.
  • Products cannot be amended on your order once payment has been made

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